Position: Program Manager

FLSA Status: Exempt

Location: Jacksonville, FL

Salary: $70K - $85K

Genesys Works is a national leader in providing pathways to career success for high school students in underserved communities through skills training, meaningful work experiences, and impactful relationships. We are growing our impact by launching a new Genesys Works site in Jacksonville, FL in 2024. We have an exciting opportunity to join the Jacksonville team as Program Manager.

The Program Manager, reporting to the Executive Director of Genesys Works Jacksonville, will play a key leadership role at the site. This position is responsible for shaping and overseeing the full student (Young Professional) experience, including recruitment, training, internships, retention, and alumni engagement. The Program Manager will ensure Young Professionals receive high-quality summer training, are well-supported throughout their internships, and gain the skills and confidence needed for long-term career success. As the Jacksonville site grows, the Program Manager will lead a team of Program Coordinators (who directly support students), cultivate partnerships with schools and community organizations, and work with corporate partners to create impactful internship experiences. The role is a hybrid role and will engage in frequent in-person meetings in the Jacksonville area (e.g. with school, community, and corporate partners).

Working in collaboration with other leaders and colleagues, the Program Manager’s responsibilities are as follows:

Duties and Responsibilities

Program Management

• Oversee and participate in the development, implementation, and evaluation of Genesys Works student curriculum, including Summer Training, internships, College & Career Connections (CCC), and alumni services
• Lead the prospective student recruitment and selection process for new classes of Young Professionals and meet yearly application goals
• Plan student events and ensure they are a positive experience for students, partners, and staff
• Create culture and community within the cohort of Young Professionals
• Manage, monitor, and analyze program data to surface opportunities for programmatic improvements to drive student success and overall program effectiveness and impact
• Oversee and participate in administrative and logistical activities to support program operations
• Create a transportation plan and budget to ensure all students can attend their internships daily, and return home, in a safe and timely manner
• Assist site leadership in creating and managing the program budget
• Participate in recurring cross-site meetings to collaborate and share best practices with leaders from the broader Genesys Works network

People Management

• Participate in the selection, onboarding, and development of Program Coordinator(s) as the site grows; lead, mentor and support a team of Program Coordinators and oversee professional development and performance management of the program team
• Train and coach staff in facilitation, advising, and relationship management skills, ensuring they provide high quality services to students, corporate partners, and schools; ensure program team members achieve department goals

Partnership Management

• Establish positive, strategic partnerships with school staff to enable student recruitment and program participation, ensuring strong, long-term relationships
• Collaborate with the Corporate Partnerships team to achieve corporate partner outcomes, including efforts to strengthen relationships, secure internship placements, secure renewals, resolve issues, and identify in-demand skills needed for Young Professionals to thrive in their internships

The Ideal Candidate

Leadership Style

• Innovative, adaptable, and energized by being part of an inaugural leadership team at a new site
• Passionate about coaching and developing high-performing staff who foster trust and center inclusion and diversity
• Committed to learning, self-reflection, and personal growth
• Committed to youth development and a belief that all students can reach their full potential

Skillset

• Minimum of 3-5 years of experience in program management, education, youth development, or non-profit management required
• Track record of successfully managing teams and driving program outcomes strongly preferred
• Excellent relationship management skills; experience working with corporate partners and/or educational institutions strongly preferred
• Communicates effectively in meetings, presentations, and writing
• Adeptly determines objectives, sets priorities, and delegates
• Manages projects proactively and with strong attention to detail
• Analyzes metrics to assess individual and team performance, ensuring that core goals are accomplished
• Thoughtfully facilitates meetings and trainings (and effectively uses collaboration tools like Zoom and Microsoft Teams in virtual settings)
• Has experience advising high school youth on college and career development
• Confidently works in Microsoft 365 applications and customer relationship management (CRM) software (namely Salesforce)

Compensation

In our quest to be a nonprofit employer of choice, we offer:

• Competitive compensation commensurate with experience and qualifications
• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• Generous paid time off policy, (10) company paid holidays, and “Soft Close” between Christmas and New Year’s
• 403(b) retirement savings plan with company match
• Communications allowance
• Focus Fridays and flexible work arrangements

Genesys Works Organizational Values

Our Young People First

We believe young people and communities have the ability to shape their economic futures and build choice-filled lives. We leverage compassion in our advocacy to correct long-standing social injustices.

Collaboration

We believe in the power of working together in respectful partnership to create opportunities and meaningful change. By listening and evolving together, we create lasting and measurable impact.

Sustainability

We prioritize building resilience to withstand challenges, while also fostering continuous improvement in an ever-changing world. We responsibly allocate resources and ensure that every decision we make is guided by integrity and commitment to mission fidelity.

Equity

We commit to advancing economic opportunity to guide our obligations and interactions. We acknowledge systemic barriers and advocate for equal access to resources and opportunities that promote upward mobility.

Respect

We foster a culture of inclusivity, where everyone is valued and treated with dignity, in order to build stronger communities and create meaningful change. We act with kindness, seek to understand, and remain open to learning.

Commitment to Diversity

Genesys Works is an equal opportunity employer that celebrates diversity and is committed to creating an equitable and inclusive environment for all employees. Genesys Works will not tolerate discrimination or harassment of any kind. We believe that diversity, equity, and inclusion among our staff and corporate partners are essential to successfully executing our organizational mission. As such, we seek to recruit, support, develop, and retain high caliber talent from a diverse candidate pool that both complements and reflects the students we proudly serve.

Commitment to Inclusivity

Genesys Works remains committed to fostering a more equitable, inclusive and united society. We stand in solidarity with members of the BIPOC and LGBTQ+ communities and seek partnerships that help dismantle the systems that lead to inequity in pursuit of a more just community.

The fabric of our country is made up of its people. The rich diversity of ideas, cultures and norms are what make this country unique, and it is what makes it resilient. For these reasons, there is no other country in the world that ensures the wide range of opportunities and freedoms for its citizens. It is the place people dare to make the impossible, possible in hope for a better future, not only for themselves, but for the generations that follow.