Position: Account Manager

FLSA Status: Exempt

Location: Houston

Salary Range: $50,000 - $57,000

Genesys Works is a national leader in providing pathways to career success for high school students in underserved communities through skills training, meaningful work experiences, and impactful relationships. Currently in 8 cities across the country, we are positioning ourselves for future growth and have an exciting opportunity for a strategic business leader to join the National team as an Account Manager. Reporting to the Senior Director of Corporate Engagement and Strategic Initiatives.

Working in collaboration with other leaders and colleagues, the Account Manager will be responsible for the following:

Duties and Responsibilities

• Strategic Planning: Assist in the design and implementation of renewal and acquisition strategies for portfolio.

• Cultivate, manage, and nurture strengthening relations with a portfolio of corporate partners (range dependent upon other duties as assigned) to renew and retain current internships, secure growth with new internships, and ensure successful intern placements. Various tactics to be utilized include deepening engagement within existing partners by exploring new business units, new opportunities, new sources of funding for internships, and so on.

• Resolution and Enhanced Client Experience: As the primary point of contact for a partner champion, the manager is to work with the client to address concerns with timeliness, urgency, and understanding of far-reaching implications to support the Program Coordinator with information and collaborate to target and achieve client satisfaction as the end goal.

• Prepare and execute presentation and marketing materials (collateral and assets) for corporate partnerships within brand guidelines.

• Client Communication: The Account Manager should follow up on all client communication with timeliness and tracking to ensure concerns/questions are addressed and finalized. To ensure finalization the manager understands consistent and respectful follow up is needed to progress towards end goals ranging from obtaining necessary materials and/or information, contracting is updated and/or edited, rules of engagement are established and followed, trust is earned and kept with timely updates, and so on. This includes:

• Staying on top of partner communication with quick, timely follow-up so nothing falls through the cracks.

• Keeping conversations moving by following up when needed and making sure next steps happen.

• Being responsive and consistent so that partners always know you’ll circle back in a timely way.

• External Engagement: attending and leveraging events for networking, identifying leads and showcasing our footprint.

Client Onboarding/Operations:

• Maintain accurate sales data in Salesforce (prospects, opportunities (pipeline), contract, position records).

• Collect client position and billing information as part of the sales cycle to ensure smooth placement (leveraging partner forms and mail mergers) through such tactics as:

• Collecting and verifying client position details (job titles, descriptions, intern roles) and billing information (rates, contacts, invoicing requirements) during the sales cycle.

• Using standardized partner forms and mail merge templates to ensure accuracy, consistency, and a smooth handoff for placement and contracting.

• Drive the internship acquisition cycle, from outreach through the interns first day and co-partnership with Program Team starting after formal onboarding of client.

• Coordinate GW internal teams for onboarding operations and smooth handoffs.

• As the designated subject matter expert for each client., the manager is responsible for thoroughly understanding the client’s operational procedures, proactively notifying Operations of any requirements, and working in close collaboration with Operations to ensure seamless execution, particularly when 3rd-party vendors or specialized contracting methods are involved.

Program Collaboration and Support

• Post-Secondary Liaison: Implement strategies for renewing and acquiring college internships when opportunities are identified and remain as the main point of contact to execute PSS processes.

• HS Program: Address workplace support to ensure client satisfaction and align partner expectations with program outcomes.

• As part of the account manager’s responsibilities, the correct, proper, timely, and thorough handoff of the client to Programs must be ensured. This encompasses such things as full downloads around historical and strategic context, guidance and/or training when dealing with specific contacts, etc.

• Support with AR Reviews to develop action items for CPMs to ensure best customer service from a CP perspective.

• Liaison with GW National to conduct mass uploads each year or CP opportunities and Positions.

• Collaborate with Development and Events team on strategic partnerships.

• Create and design a bank for CPMs to grab and drop for a quick sales pitch follow ups (Presentation, One-pages, CP guide, JDs, and etc. ).

• Perform other duties as assigned.

The Ideal Candidate

The ideal candidate has the following:

2+ years of experience in sales, business development, or related experience

• Bachelor’s degree preferred.

• Experience tracking relevant KPIs (e.g. customer satisfaction), including a proven record of setting and achieving stretch goals, and meeting ongoing performance metrics.

• Excellent project management skills and experience with complex programs, including strong attention to detail and the ability to work well under pressure.

• Effective oral and written communication skills. Prior experience delivering presentations to an executive audience a plus.

• Efficiency working with computers, databases and Microsoft Office applications; Salesforce experience desirable.

• Ability to work independently, but also a team player who can work effectively with team members and engage with others at varying levels of seniority internally and externally.

• Ability to work well under pressure, strong sense of accountability and attention to detail.

• Transferable job experience and client development skill sets preferred.

In our quest to be a nonprofit employer of choice, we offer:

• Competitive compensation commensurate with experience and qualifications
• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• Generous paid time off policy, (10) company paid holidays, and “Soft Close” between Christmas and New Year’s.
• 403(b) retirement savings plan with company match
• Communications allowance
• Focus Fridays and Flexible work arrangements

Our Commitment to People

Genesys Works is an equal opportunity employer who is committed to fostering an equitable, inclusive, and respectful workplace where all individuals feel valued and empowered. It starts with our talented candidates. We celebrate diversity in all its forms and seek to recruit, support, and retain talent that reflects the culturally diverse communities we serve. Discrimination or harassment of any kind has no place here.